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At Leete Tire & Auto Center, we take pride in offering the best customer experience to Richmond, VA, Petersburg, VA and Chesterfield, VA. We strive to provide our customers with the best experience possible each visit.
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I called Warren at Leete Tire and asked about him repairing 3 issues I've had with my 2001 Saturn. He came to my work place and picked the car up to check out my issues. Later that day he called with at total cost to repair all of the items and instead of just quoting the highest cost or the lowest cost, gave me options for each part. We agreed on what needed to be done and the job was completed on time, at the price quoted. He also called to keep me informed of the progress a couple of times and delivered the car back to me at work. These guys were great and surely understand what customer service is all about.
Business reply to this review:
Thanks so much, Bob. We truly appreciate your business. Have a great day!
I would just like to say that I have been dealing with Leete Tire(Hull Street) for the last few years. Each time service has been prompt, courteous, and professional. Brent is very knowledgeable and explains the situation which to me makes him trustworthy.
Thanks, Steve. We really appreciate your feedback and continued business. We sincerely appreciate the opportunity to serve you. We're always here when you need us.
Often a long wait, great service though.
Wouldn't you know it, as we're driving around amongst these battlefields and whatnot, we get a flat tire. Who gets a flat tire on vacation? (Raises hand.) But we didn't just get a flat tire. We got the flat tire to end all flat tires. See pic, if it's still here. The flat was caused by a drill bit, nearly six inches long (worn down), and perhaps a quarter inch across. How it got on the road, and then into our tire, I have no idea.
Regardless, we stopped at one place and though they had our tire, they were getting ready to go to lunch. Uh, really? You go to lunch rather than fix someone's tire? At least they pointed us elsewhere, and when we got there - er, here - they actually had a loaner car for us, so we could go to lunch. Sweet.
Now I hate that we had to pay a relatively expensive price for the tire, but what can you do? The service at least was good, and they got us back on the road fairly quickly. No complaints there.
Glad we could help! Safe travels back home.
Honest people and very good work is what you will find here. No bull estimates and very fair prices on work. I have and will continue to drive an hour to this place for all my work on my vehicles. Jason and Nathaniel run a very professional shop. Would recommend them to anyone.
Thank you, Michael. We sincerely appreciate your kind words. We're lucky to have such dedicated staff like Jason and Nathaniel. They do an excellent job over at the Staples Mill location. And we're very grateful that you travel such a long way to visit our shop. Until next time... safe travels!